Chicago parking garage entrance at night with the gate arm down and a lit help intercom post

Contact Support

How can parking support help you

Name: SpotHero Help Center
Address: 125 S. Clark St., Suite 1300, Chicago, 60603, US
Telephone: +1 (844) 324-7768

Use this page to reach support with reservation, access, overnight, or monthly billing questions about the guides on spot-hero.cc. Include the details below so we can answer without extra rounds. For urgent gate problems, use the facility help button first.

Send a support message Review cancellation rules

Reach support

Three ways in, one desk

Phone, email and writing are all staffed from the same Chicago help desk. Pick the one that matches your question.

Phone

Time-sensitive

+1 (844) 324-7768

Mon–Fri, 9:00 AM – 6:00 PM. Use the phone when a gate, a plate or a same-day entry needs a person on it.

Documents and screenshots

[email protected]

Send receipts, cancellation emails or gate photos here. Redact full card numbers before you attach anything.

Address

Head desk

125 S. Clark St., Suite 1300

Chicago, IL 60603, United States

Mention the page you were reading when you write. That context helps us point to the right policy section.

Driver checking a receipt beside a parked car in an airport parking structure at dusk

Before the message

What to include in your message

Complete messages get faster, more accurate replies. Short messages without dates often need a follow-up round, and that round costs you a day.

Share the booking reference if you have one, the facility or lot name, the city, scheduled entry and exit, the plate, and what happened. Two clear paragraphs beat six short ones.

Identity

Booking reference and plate

The reference number on your confirmation, plus the plate as it was entered at booking. A typo in the plate is one of the most common causes of a gate refusal.

Timing

Facility, city, entry and exit

Name the lot and the city, then give the scheduled entry and exit in local time. If you amended, note the new time alongside the original.

Refunds and access

Cancellation time and amount charged

For refunds, add when you cancelled and the amount charged. For access issues, add a photo of the gate only if it is safe to take one.

Where the answer lives

Reservations and cancellations, side by side

Most support questions land in one of these two lanes. Knowing which lane your question is in tells you what to attach before you write.

Hand holding a parking confirmation beside a car window at a garage entry lane

Lane one

Reservation and amendment questions

Ask about entry methods, amendment cutoffs, plate corrections, and confirmation errors. Include your current entry time and the change you want.

Cutoffs are the part visitors miss. Sky Harbor allows amendments up to one hour before entry for most products, and that one hour is a hard line, not a suggestion. Inside the window, the change belongs to the facility, not to a support reply.

We explain what the policy allows. Facility staff handle live gate overrides, so if you are already at the arm, use the help button on the column first.

Parking Reservations Guide

Car waiting at a transit garage exit pillar at night with a receipt on the dashboard

Lane two

Cancellation and refund questions

Ask about cancellation windows, booking fees, and how long a refund takes to reach your statement. Send the receipt and the cancellation email together.

Practices differ by operator, and our guides say so plainly. Little Man Parking allows cancellation up to 3 hours before arrival for a full refund, with possible fees inside that window depending on garage policy. BART monthly cancellations are pro-rated within 72 business hours.

Our job is to tell you which line on your receipt is refundable and which is not, so you are not waiting on money that was never in scope.

Cancellations & Refunds

Access and overnight

Rules that differ by facility

Overnight stays, in-and-out privileges and off-hour entry are set facility by facility, and the guide pages carry the exact wording. Send us the dates and the product name and we will point at the rule that applies to you.

Overnight stays

Not every lot allows them. NYC municipal fields do not allow overnight parking, and that is written into the facility rules rather than decided case by case.

Overnight Parking Rules

Continuous multi-day

Some products are built for a long stay rather than a single night. BART Single and Multi-day products allow continuous stays up to 20 paid weekdays, which suits a long trip far better than rebooking every morning.

Transit & Municipal Parking

In-and-out access

Leave and return on the same booking, or pay twice. Read the lot description before you assume the gate remembers you. If the product has no re-entry, plan the day in one pass.

Garage Access Explained

Off-hour and prior approval

Late arrivals and unusual vehicles often need the operator's own approval. Prior approval requests must go to the facility or agency contact, not through this desk, because we cannot unlock a gate that the operator controls.

Airport Parking Reservations

Reserved monthly parking row beside a commuter train platform in early morning light

Monthly billing

Charges that land once a month

Monthly products do not bill the way a daily reservation does, so the receipt and the statement rarely line up on the same day. Tell us the service month you are asking about, not just the date the money moved.

BART charges on the 15th for the service month, and that one detail explains most "I was charged twice" messages that arrive on the 16th. Include the reference number from the original confirmation in any follow-up, so the thread stays on one conversation instead of three.

If a charge looks wrong, keep the confirmation and any facility correspondence, then watch one full statement cycle before a second write. A pending authorisation and a settled charge look identical in an app until the cycle closes.

Monthly Parking & Permits

Write to support

Send us the details once

We review messages in the order received and reply with the policy that applies plus suggested next steps. Most messages that carry a reference number and two timestamps close in a single round.

Response times and next steps

Queue order is honest here: we do not push a message up the list because it arrived twice. Keep your confirmation and any facility correspondence; if the issue involves a charge, give it one full statement cycle before you conclude it went wrong.

Follow-ups are easier with the original reference number attached, so reply inside the same thread rather than starting a new one.

Privacy note

We use your contact details only to respond to your request. Do not send payment card numbers or access passwords. If you need to share sensitive billing proof, redact full card numbers first.

Our privacy policy is linked site-wide in the footer, and the privacy and cookie pages carry the data-handling details.

Before you write

A two-minute review that saves a day

Confirm the facility name as it appears on your confirmation, not the name on the street sign.
Read the window and fee lines on the confirmation once more before you quote a policy back to us.
Note the exact times: entry, exit, cancellation, and when you noticed the problem.

That review resolves many questions without waiting on a reply. If the answer is still unclear after it, send the details above. We would rather clarify before you drive than after an overstay.

Help desk

125 S. Clark St., Suite 1300
Chicago, IL 60603, United States

+1 (844) 324-7768
[email protected]

Mon–Fri, 9:00 AM – 6:00 PM

Our help desk is in the Chicago Loop. Support for reservations, garage access and monthly billing is handled from here during desk hours.

Late-afternoon street view in the Chicago Loop near the help desk office

Empty rooftop parking level at dusk with the city skyline in the distance

Still deciding which page answers your question?

The guides cover reservations, cancellations, garage access, overnight and monthly parking in plain language. If you would rather ask a person, the form above and the desk number both reach the same team.

Send a support message About Our Help Center