Legal · spot-hero.cc
Cookie Policy for this help center
This Cookie Policy explains how spot-hero.cc uses cookie files. The operator contact is [email protected], +1 (844) 324-7768, 125 S. Clark St., Suite 1300, Chicago, IL 60603, United States.
What cookies are
A short definition, before the list of anything we actually set.
Cookies are small text files stored on your device by your browser. They are handed to a site when you load a page and returned to the same site the next time you visit, which is what makes them useful for remembering a setting or a display choice between two visits.
They are not programs. A cookie cannot read files on your device, cannot start on its own, and cannot reach into another site's data. What it carries is a short label and a value — a name for the setting, and what you chose.
On spot-hero.cc they help the site remember preferences and measure basic usage. They do two jobs on this help center in particular: file the guide you last read so a return visit picks up nearby, and count which of our parking guides are opened often enough to deserve a clearer rewrite.
You can control them through browser settings. Most browsers let you see what is stored, block a domain, or clear everything on exit — and none of those tools is hidden behind a developer menu anymore.
The groups we set
Types we use
Three groups, in order of how much the site depends on them. Nothing on this page falls outside the three.
Strictly necessary
These keep page function and security working: they hold a session while you move between guides, confirm that a page request came from this site, and let the consent panel remember that you have already answered it.
Cannot be switched off
With these removed, a page may reload an already-answered notice or lose the state of a form you were partway through.
Preference
These remember display choices — a font size you set, whether you viewed the monthly parking guide in a wide or narrow layout, or a filter you left switched on.
You can clear anytime
Losing them is harmless. Clearing them just means the next visit starts from the default layout instead of the one you left behind.
Measurement
These show which guides are read and where a reader stops — enough for us to see that a section on garage access is unclear and needs a cleaner explanation in the next pass.
Aggregated only
What we keep is a tally, not a profile. Individual readers are not identified by name, and the data is not tied to your reservation records.
Why we set them
Why we use them
A help center earns its keep by getting clearer over time. These are the three jobs cookies do toward that end — and none of them are about selling anything.
Keep pages working reliably across visits
A session cookie holds the state of a page while you use it — a filter, a form, a position in a long guide. Without it, moving between the overnight and monthly parking articles would reset you on every load.
Understand which help topics need a clearer explanation
If many visitors open the cancellations and refunds page and leave quickly, that suggests the answer is buried. The count tells us where to rewrite, not who asked.
Reduce repeated display of the same notices
A preference cookie records that you have dismissed a notice, so the same banner does not appear on every page you open. One acknowledgement, kept for a defined period.
Managing cookies
Most browsers allow blocking or deleting cookies in settings. The exact labels move between versions, but the shape of the flow does not. Below is the walk most browsers share.
Blocking strictly necessary cookies may limit site function. If a page behaves strangely after you block them, that is the cause more often than not.
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01
Open your browser settings
In most browsers the path sits under a menu item named Settings or Preferences. On mobile, the browser often keeps its own list inside the app rather than the system settings.
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Find the privacy or site data section
Look for a heading such as Privacy, Site data, or Cookies and other site data. This is where your browser lists what a site has stored and lets you remove it.
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Choose block or delete
You can block all cookies, block only third-party cookies, or delete what is already stored. Deleting is reversible in practice — the next visit simply writes what it needs again.
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If you are unsure, check browser help
Guidance is available in your browser help documentation, and it names the exact menu your version uses. Browsers rarely change the underlying concept, only the labels on it.
Third-party elements
Embedded tools, if any, may set their own cookies under their policies. We keep the number of these to what site operation actually requires — a font served from elsewhere, or a hosted component a guide needs to display.
Everything else on this help center is served from our own side: the parking guides, the contact routes, the help-center pages. Where a third-party element is present, its cookie lives under that element's policy, not ours.
Review linked policies for those elements where present. If you want to know which third-party elements a specific guide loads, write to us and name the page.
Retention periods
How long a cookie lives depends on which group it belongs to. Three cases cover everything we set.
- Session cookies
- Expire when the browser closes. Nothing about the visit carries into the next one.
- Preference cookies
- Expire after a defined period set by the browser, or when you clear them yourself in settings.
- Measurement data
- Aggregated and kept for a limited period. Individual visits are not retained as a record of a named person.
Questions about this page
Contact
Questions about cookies: write to [email protected]. Include the page address and a description of the issue — the page address helps us check what that specific guide loads before we answer.
Privacy requests follow the Privacy Policy process and are handled through the same channel. If your question is about a reservation rather than a cookie, the help center guides below are usually the faster route.
- Postal address
- 125 S. Clark St., Suite 1300,
Chicago, IL 60603, United States
Updates to this policy
Changes are posted on this page. Continued use after posting indicates acknowledgment of updates — there is no separate notice we send, so this page is the record.
If the change affects the groups of cookies we set, the new group is named here in the same three-part structure: what it does, how long it lives, and how you switch it off.