Contact details you provide
When you message support
Name, email address, and the phone number you choose to give. These are the fields you fill in when you write to us about a reservation, a cancellation, or a garage you are trying to reach.
SpotHero Help Center · spot-hero.cc
Privacy Policy for this help center
This Privacy Policy describes how SpotHero Help Center at spot-hero.cc handles personal data. The operator is reachable at 125 S. Clark St., Suite 1300, Chicago, IL 60603, United States, phone +1 (844) 324-7768, email [email protected].
- Policy last revised
- November 11, 2026
- Applies to
- The guides and support pages served at spot-hero.cc.
- Questions
- [email protected] · +1 (844) 324-7768
Data we receive
Nothing about parking a car at a garage requires a profile of you. What we hold is what the site and the conversation need to work.
Booking-related details
What you choose to share
Facility name, entry and exit dates, and any reference number you paste into your message. We use them to find the right garage and answer the question you asked, not to build a history of your trips.
Technical data
Sent by your browser
IP address, device type, and the pages your browser requested. This is ordinary server-log traffic, kept to keep the site online and to spot abuse, and it is not tied to the parking question you sent.
Why we use data
Three reasons, and only three — answer your question, keep the site safe, and see which guides are unclear.
- Support requests Answering the message you sent and any follow-up questions that come out of it — reaching the right garage, checking the dates, correcting a booking detail.
- Site security Keeping the help center online and stopping misuse of the site, including automated scraping, bulk form submissions, and attempts to probe for weaknesses.
- Guide clarity Reading aggregated inquiry topics — nothing attached to one person — so the reservations, garage access, and overnight parking guides say what they should say the first time.
Retention
Support correspondence is kept only as long as needed to handle the request and maintain records. We are not a garage that keeps your plate on file for a year — the message you sent about a lost ticket stays relevant for weeks, not for seasons.
- Support messages
- Held for the lifetime of the request plus the interval our records policy requires.
- Technical logs
- Retained for a limited period for security purposes, then rotated out.
- After the period
- Data is deleted or anonymized when no longer needed for these purposes.
Your rights
You can ask about your data at any time. We answer these requests the same way we answer parking questions — plainly, and without requiring you to explain yourself first.
- 1 Access. You may request access to personal data we hold about you.
- 2 Correction. You may request correction of inaccurate data.
- 3 Deletion. You may request deletion where applicable law provides for it.
Sharing
Parking data is not a product we sell. This section says where information actually goes and why, so you can check it against the message you sent.
Never sold
We do not sell personal data — not now, and not as part of any future product the help center publishes.
Service providers
Data is shared only with service providers needed to operate the site — hosting the pages, delivering email, and monitoring uptime. Each is bound by confidentiality.
When the law requires
Disclosure occurs when required by law, and only to the extent a valid legal request demands. We tell you when a request concerns your data, unless a legal order forbids it.
Contact for privacy requests
Privacy requests go to a specific address, not the general support queue. Sending them straight there is the fastest route to a real answer.
How to send a request
- 1 Send your request to [email protected] with the subject line Privacy Request.
- 2 Include the email address you used to contact us so we can locate the right correspondence.
- 3 We respond within timeframes required by applicable law.
By post
SpotHero Help Center
125 S. Clark St., Suite 1300
Chicago, IL 60603, United States
By phone
+1 (844) 324-7768
Mon–Fri, 9:00 AM – 6:00 PM
Changes to this policy
Updates are posted on this page with a revised date. When a change matters — a new category of data, a new reason for using it, a different recipient — we describe it plainly at the top of the page instead of folding it into the paragraphs and hoping nobody notices.
Continuing to use the help center after an update means the current text applies. If you want the version you agreed to, ask us for it and we will send the copy on record.
Related reading
Back to the guides
Park with a plan, not with luck.
If a reservations, cancellation, garage access, overnight, or monthly parking question started this visit, the answer usually sits in one of the guides below.