Terms of Service for this help center

Name: SpotHero Help Center
Address: 125 S. Clark St., Suite 1300, Chicago, 60603, US
Telephone: +1 (844) 324-7768

These Terms govern use of SpotHero Help Center at spot-hero.cc. The operator contact is 125 S. Clark St., Suite 1300, Chicago, IL 60603, United States, +1 (844) 324-7768, [email protected].

The site publishes general educational material about parking in the United States: how reservations are held, how cancellations and refunds move through an operator, how garage access works on arrival and exit, and how overnight and monthly arrangements are usually set up. Reading it takes a few minutes; it is written to be understood once, not skimmed twice.

Clause 1

Educational purpose

Everything published here is general educational information about parking in the United States. It explains how a reservation typically behaves, what a cancellation window usually looks like, how a gate reads a plate or a barcode, and what changes when a stay runs overnight or stretches into a month. None of that describes one specific garage, lot, or agency.

The material does not replace operator, agency, or facility policy. A garage sets its own entry rules, an airport authority sets its own rate schedule, and a city department sets its own permit requirements. Where our explanation and those documents differ, the confirmation you were issued and the signage posted at the facility control.

In case of conflict

Your booking confirmation, the receipt, and the posted signs at the entrance are the documents that decide. Keep the confirmation reachable before you travel; it is the copy a facility will ask for when a discrepancy comes up.

Clause 2

Acceptable use

The site exists to be read and to answer questions. Using it that way is the whole of what it asks of a visitor.

Use the site for lawful informational purposes only. Reading, quoting, and sharing links is fine.
Do not attempt to disrupt site operation or security, including automated scraping that degrades service for others.
Do not submit false or misleading support inquiries — invented booking references or fabricated facility complaints waste the time of the person answering.

Clause 3

Intellectual property

The guides and text on this site belong to the operator unless otherwise noted — for example, where a quotation or linked reference carries its own rights.

Personal use: You may quote brief excerpts with attribution for personal use — a sentence in a note, a paragraph in a school paper, a link in a forum thread.
Commercial redistribution: Reproducing the guides for commercial redistribution requires written permission. Ask first with a short description of the intended use.
Trademarks and names: Facility names, city departments, and transport agencies mentioned on this site belong to their own owners and are used only to describe a situation.

Clause 4

No garage operation

This is the clause worth reading twice, because it decides who you call when something goes wrong at the gate.

Not ours

This site does not operate garages or set enforcement rules. It does not post rates, open gates, or change a facility's hours.
Not ours

It does not issue permits, citations, or refunds on behalf of operators or city agencies.
Who decides

Billing and access decisions rest with the relevant facility or agency. A refund question goes to whoever took the payment; a gate or permit question goes to whoever manages the entrance. Our guides help you ask the right question of the right desk — they do not replace that desk.

Clause 5

Limitation of liability

Basis: Information is provided as is, without additional warranties beyond those that cannot be excluded under applicable law.
Scope: The operator is not liable for actions taken based on general guides — including missed deadlines, unexpected fees, or access refused at a facility.
On you: Verify deadlines, fees, and permissions on your confirmation before you travel. That document is issued by the facility and reflects your actual booking.

Clause 6

Contact and notices

Formal notices, corrections, and rights requests may be sent to the operator. Write in plain language and keep the message short — a notice is easier to act on when the subject is on the first line.

Send notices to [email protected].
Include the page URL and a clear description of the matter.
We address valid notices in a reasonable timeframe. Support hours are Mon–Fri, 9:00 AM – 6:00 PM.

Postal contact

Operator, 125 S. Clark St., Suite 1300, Chicago, IL 60603, United States. Telephone +1 (844) 324-7768.

Questions that are not formal notices are answered on the Contact Support page.

Clause 7

Changes to these Terms

Terms may be updated to reflect site or legal changes. A guide gets longer as a city changes its permit window; the terms around it get longer with it.

Updated versions are posted on this page, with the effective date at the top. Continued use after posting indicates acceptance of the revised terms. If a change matters to you, save a copy of the page you read before it moved.

Clause 8

Governing considerations

Three short principles cover the jurisdiction questions that come up most often on a help center.

Applicable law

Use of the site is subject to applicable U.S. law.
Disputes

Disputes are handled under the appropriate jurisdiction for the matter at hand.
Severability

If any provision is unenforceable, the remaining provisions continue in effect.

Questions about the terms?

Park with a plan, not with luck — and when the terms leave something unclear, write to us before you travel.

Support hours are Mon–Fri, 9:00 AM – 6:00 PM. Messages left outside those hours are read on the next working day.

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